RMA Policy:
When requesting an RMA, it is very important to follow our RMA procedures. Failing to do so may result in long delays and may even lead to rejection of the RMA request. For a smooth and hassle-free RMA experience please follow our procedures.
- All NEW Products come with a Standard 1 Year USA Warranty, unless otherwise stated.
- All REFURBISHED Products come with a 90-day USA Warranty, unless otherwise stated.
- It is compulsory to ship all products to the USA for a warranty claim.
Please read the following carefully:
- We issue RMA ‘s for REPAIRS only. We do not provide credit notes or product replacement.
- It takes 6-8 weeks for the product to be repaired after it has reached the manufacture in USA. We cannot provide a timeline for the repair as there are factors unknown and beyond our control.
- Your RMA request is automatically cancelled if the product(s) are not received at our office within 30 days after you receive an RMA number from us.
- Please do not send the RMA unit in its original box with accessories. The manufacturer doesn’t return the units in the same packaging. Hence there is a chance you might lose your original box with accessories.
- The manufacturer’s warranty conditions take precedence. For example, physical damage, spillage, etc. is not covered under the manufacturer’s warranty.
- If a manufacturer decides to replace the defective unit, please note the unit is replaced with Refurbished or Remarketed unit. Replacement and product condition is at the sole discretion of the Manufacturer.
- To avoid unnecessary delays, it is important to take backup and remove all system passwords (BIOS, Windows, etc.) or passwords will need to be provided. We do not take any responsibility for any data loss.
- All-In-Ones: New or Refurbished have a 24-hour Screen or Display warranty.
- All DOA products must be reported within 15 days of the invoice date to be eligible for replacement.
- Warranties do not cover software reinstallation on any RMA units.
- All software for return must be sealed.
- For the quickest turnaround time, please ship the product(s) directly to the USA- Miami address 3341 NW 97th Ave, Doral 33172 on your expense / shipper account. We will claim the warranty and return the unit. (All duties & taxes will be your responsibility)
- The RMA # must be prominently displayed on the exterior of the shipping box.
- Please do not ship any product to the USA without obtaining an RMA number from our RMA Department.
- Aqua Systems is not responsible for damage during transit of returned product. All products damaged in return will be treated as shipping damage claim. The customer is responsible for inbound shipping charges on returned products.
- Customers requiring shipping will be charged at the prevailing rate of the carrier requested.
- For Amazon products and tablets, it is important the product is deregistered. A service fee of US $50/- will be levied on units which are found to be registered, and they will be returned without being repaired.
- Warranties do not cover software reinstallation on repaired or replaced equipment. In addition, software/driver/OS issues are not covered under product warranties. By submitting an RMA request to Aquacom, you agree and understand that there will be a charge of US $75.00 if the fault/issue is found software/ OS related.
